Operational excellence
Quality assurance isn’t a separate department, it runs through everything Driven Worldwide does. Strict adherence to documented processes and codes of conduct ensure comfort, consistency and control from supplier and client relationship management to project planning and service delivery.
Supplier Quality Assurance
Chauffeurs are managed in PalmTree™, Driven Worldwide's professional automated logistics management platform.
The system maintains up to date details of fully vetted and approved chauffeurs offering different services around the world. We can respond to unusual requests or fulfil rapid turnaround requests for 1,500 locations in 106 countries confident in the quality of suppliers.
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PalmTree™ automation
Automated workflows are implemented for frequently used suppliers, freeing the project team to support new chauffeurs or unusual requests.
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Legal compliance
Suppliers provide insurance and licensing certificates for vehicles and chauffeurs in line with local law. PalmTree™ triggers alerts when documents need review.
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Strict code of conduct
In addition to legal requirements, suppliers must adhere to the Driven Worldwide Supplier Charter, and commit to its code of conduct, ethics, and protocols.
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Rapid response
When multiple vehicles are needed PalmTree™ can trigger a request to all fully vetted suppliers who meet the requirement in the location.
We’ve been working with Driven since 2011. They’re easily the most professional and consistently high quality, chauffeur service we have used.
Davide Bonaparte, CEO Premiere Limousines, Frankfurt
In-Service Quality Assurance
Comfort, consistency, and control are the cornerstones of Driven Worldwide. PalmTree™ helps achieve this by offering comprehensive visibility of all projects within a single cloud based system.
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Intelligent Itinerary Management
PalmTree™ automatically reads inbound enquiries, and uses AI to flag risks, suggest itinerary amends and give clients confirmation of booking within two hours.
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Pre-Service Checks
Automated pre-service checks with the chauffeur are triggered at 24 hours and again 60 minutes prior to service. Discrepancies are flagged to the project team.
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Strict code of conduct
In addition to legal requirements, suppliers adhere to the Driven Worldwide Supplier Charter, and commit to its code of conduct, ethics, and protocols.
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Full visibility
PalmTree™ is accessible to control teams in Asia, Europe, and the Americas, enabling round-the-clock monitoring and issue management of all services.
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The PalmTree™ Chauffeur App
Links with Google Maps and Flight Checker give real-time updates to the chauffeur preventing wait time and triggering contingency where necessary.
Driven Worldwide itinerary planning is second to none. I have full confidence in their pre-service advice, checks and recommendations.
Emily, Roadshow Manager, Investment Bank
Client Quality Assurance
PalmTree™ provides a customised experience, tailoring permissions, communications, billing, and escalation points to align with clients' needs.
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Full Control
The Client Portal uses permission-based access meaning clients working in highly regulated businesses or on sensitive roadshows can control who can view projects.
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Continuous Service Improvement
The client dashboard and reporting suite shows key performance indicators (KPIs), costs and performance against SLAs. It helps refine and streamline processes.
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Client Review
The PalmTree meeting hub captures client feedback and service reviews.
Driven Worldwide really understands our business. I can’t afford for anything to go wrong, and they make me feel in control.
Susan, Head of Corporate Access, Global Investment Bank Canada
People Quality Assurance
Technology and processes are no substitute for experience and passion. The Driven Worldwide team has a wealth of hands-on experience managing successful roadshows, events, and critical ground transport projects. Their pride in service excellence and commitment to problem solving, means that when it matters, clients choose Driven.
An emergency service
Deal roadshow saved by overnight cross-border rescue
When a violent storm grounded flights from Vancouver, the attendance of a primary executive in the deal roadshow looked impossible. Faced with this challenge, the roadshow team at the Canadian bank turned to Driven Worldwide, knowing that if any company could provide a solution, it would be them.
Within an hour, the Driven Worldwide project team, successfully located a chauffeur equipped with a passport, willing to embark on a cross-border journey. The chauffeur collected the stranded executive in Vancouver and embarked on a three-hour drive across the US border to Seattle, where the executive was able to safely catch a flight.
The team at Driven Worldwide masterminded the whole project within a few hours, putting the driver up in a hotel to rest fully before he embarked on the return journey (still in bad weather).
The client credited Driven Worldwide for salvaging their roadshow allowing it proceed seamlessly despite the initial setback.
Prepared for anything
Driven Worldwide chauffeur navigates unexpected challenges
During a recent Deal Roadshow in London, relentless rain brought traffic to a standstill, causing heightened stress levels for four overseas VIP passengers en route to a potentially life-changing deal meeting.
The chauffeur, a seasoned member of the Driven Worldwide team, quickly assessed the situation. Near to London Bridge, a strategic decision was made. A swift call to the ground control team determined that the fastest route to the city was via the London Underground. Without hesitation, the chauffeur provided each passenger with a pre-paid Oyster Card, facilitating their seamless transition to the tube.
While reliance on public transport is not the norm, it proved to be the quickest solution to salvage the meeting. The chauffeur then navigated the traffic, ensuring a timely arrival to greet the passengers at the conclusion of their meeting, seamlessly continuing the roadshow.
The client commended the Chauffeur for his practical quick thinking and credited him and the Driven Worldwide team for ensuring the roadshow stayed on track.