PalmTree™
Professional Automated Logistics Management
Global operations run off PalmTree™, our proprietary cloud based platform. Intelligent Itinerary Management uses AI to de-risk critical travel planning whilst the centralised command-and-control hub lets global teams track projects anywhere in the world.
One global system, two core functions, five hubs…
Project Management
Intelligent Itinerary Management
The system automatically scans and extracts essential details from inbound enquiries. It integrates with Flight Checker and Google Maps and uses AI to flag risks, refine timings and suggest amendments.
Command and Control
Visibility of all projects within a single system allows 24/7 monitoring and issue management. Vehicle tracking notifies passengers when the chauffeur is arriving and ensures accurate invoicing.
See PalmTree™ Chauffeur App >>
See PalmTree™ Lines >>
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Relationship Management
Client Relationships
The PalmTree™ Client Relationship Hub can be customised with permissions, billing, communications, and escalation points to satisfy specific client preferences.
See PalmTree™ client portal >>
Supplier Relationships
The Supplier Relationship Hub contains our database of fully vetted chauffeurs in 1,500 locations across 106 countries. Automated checks and balances provide the foundations for consistency, comfort, and control.
Billing
PalmTree™ utilises AI and exception reporting for prompt, accurate processing of complex invoices within 48 hours of service.
Find out more
To find out more about PalmTree™ and how it could be used in your business, get in touch
PalmTree™ Chauffeur App
The PalmTree™ Chauffeur App incorporates multiple features for real-time communication, contingency planning, and expense management.
Client benefits
- Integrates with Flight Checker and Google Maps for real time updates
- Traffic incidents and potential disruptors are flagged to the Chauffeur in the app
- Alerts chauffeur and prevents unnecessary wait time or additional charges
PalmTree™ OnSite Event App
The onsite event app is a mobile version of the system which allows dispatch teams at events to meet and greet VIPs and coordinate dispatch of multiple services, shuttles, and transfers.
Client benefits
- Full visibility of whereabouts of all vehicles
- Accurate ETA updates prevent delegates waiting for chauffeurs
- Project data is updated in real time and is visible in the Client Portal
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PalmTree™ Lines
PalmTree™ Lines assigns a local telephone number specifically for a job. During service, calls to the number go directly to the chauffeur. Prior to service or if the chauffeur cannot answer, calls are directed to the control team.
Client benefits
- No need to wait for a specific chauffeur number from the supplier
- If there are last-minute changes to the chauffeur, the number remains valid
- Calls routed to the control team leverage project visibility and car tracking capabilities
PalmTree™ Client Portal
The client Portal gives travel managers full visibility of their account and control over who can access or view projects.
Client benefits
- Dashboard gives access to key performance indicators and invoices
- Permission based access allows clients to provide compliant contingency
- Meeting hub stores client feedback and notes from service reviews
- Facilitates consistency and continuous service improvement
