Privacy Policy

This is the data protection and privacy policy of Driven Worldwide Limited In this document, “we”, “us”, “Driven Worldwide” or “the organisation” refers to Driven Worldwide Limited. Driven Worldwide Limited is the data controller.

Our company number is 3931675 and our registered office is Driven Worldwide Limited, Monarch House, Miles Gray Road, Basildon, Essex, SS14 3RW, United Kingdom. Our ICO registration number is Z8838115.

Our policy covers how we collect, use, disclose, transfer and store data. We ensure any data we hold is protected and processed according to the strictest international standards. This privacy policy sets out how Driven Worldwide uses and protects any information that you provide.

Driven Worldwide is committed to ensuring that your privacy is protected. Should we ask you to provide certain information through which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

Driven Worldwide may change this policy from time to time. You should check our website regularly to ensure that you are happy with any changes. This policy was last revised on 25th May 2018.

What we collect

We may collect the following information:

• name and job title
• email address
• phone number
• driver / chauffeur details
• company name
• IP Address
• website usage information (e.g. which pages you view, how you reach them and length of time you remain on a page etc)
• other information relevant to customer surveys
• our on-line booking tool and booking app automatically record basic information
• CCTV information. Some of our vehicles are fitted with outward-looking dashboard cameras. These cameras do not film inside the vehicle or record audio, but your image may be picked up by them when you enter or exit the vehicle.

The above list is comprehensive but cannot be exhaustive, we may process other data where there is a lawful and legitimate interest in doing so.

Driven Worldwide does not collect or store any customer credit card information. All financial information is encrypted and passed directly to our payment gateway provider.

What we do with the information we gather

We require this information to understand your needs and provide you with a high-quality service, as well as:

• internal record keeping
• to deliver our services and products and comply with our contracts
• to provide you will relevant information
• to deal with requests and queries
• to share details where appropriate with relevant third parties such as our global suppliers
• to meet our legal obligations

Who we might share your information with

We will keep your information within Driven Worldwide except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). We will use your information within Driven Worldwide and will only share it outside Driven Worldwide where you have requested it or given your consent. We may share with third parties (e.g. drivers and suppliers) but we always ensure the data will have the appropriate security measures. Driven Worldwide requires these third parties to comply strictly with its instructions and we stipulate that they cannot use your personal information for their own business purposes, unless you have given your consent.

International transfer of your information

Your data may be transferred internationally. If your data is transferred, we will legally safeguard your personal data by:

• transferring to the EEA countries (Members of the European Economic Area).
• transferring to an EU Adequate country, which are defined as countries outside the EU that offer adequate levels of data protection.
• transferring under “EU Model Clauses” agreement with the importing party. These are standardised contractual clauses that make specific guarantees around the transfer of personal data from EEA countries to the rest of the world.

Please be aware that due to the global nature of our business, and the location of services you may require us to provide, the data and information you provide may be transferred to countries outside the European Economic Area that do not have similar data protections in place.

End-to-end encryption will be employed to transmit this data securely using industry standard data encryption to connect to websites and using email encryption technologies.

Keeping you informed about Driven Worldwide products and services

We will only send you information for legitimate business purposes and/or for services that you have agreed to receive information on. Please keep in mind that at any time you can request not to be contacted via email at [email protected]

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

What are my rights?

You are in control of your personal information and consequently you have the right to:

• request a copy of your information
• to ask us to correct information that’s wrong, to delete it or to request that we only use it for certain purposes
• request data porting to another company
• unsubscribe from correspondence at any time
• to change your mind and ask us to stop using your information

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website by preventing us from tailoring it to your needs.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at The Privacy Team, Driven Worldwide Limited, Monarch House, Miles Gray Road, Basildon, Essex, SS14 3RW, United Kingdom or emailing [email protected]

If you receive marketing emails you no longer wish to see, please click the ‘unsubscribe’ button which is available at the bottom of every email and you will be automatically removed from the list.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the General Data Protection Regulation 2018 by submitting a data subject access request. If you would like a copy of the information held on you and you are within the UK, please address requests and questions about this or any other question about this policy to [email protected] or Data Controller, Driven Worldwide Limited, Monarch House, Miles Gray Road, Basildon, Essex, SS14 3RW, United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

How long will Driven Worldwide keep my information?

We will retain a record of your personal information. This is done to provide you with a high quality and consistent service. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary. At Driven Worldwide our retention periods are as follows:

• Booking information – 2 years (anonymised after 1 year)
• Records of lost property, and complaints – 12 months
• Telephone call recordings – 12 months
• CCTV recordings – 12 months
• Website tracking data – 24 months
• Emails – 6 years
• Job applicant details – 6 months

Can I delete my data?

You have the right to have your information deleted. If you wish to be removed from any mailing list or system at Driven Worldwide you must inform our Data Controller, via email [email protected] or write to Data Controller, Driven Worldwide Limited, Monarch House, Miles Gray Road, Basildon, Essex, SS14 3RW, United Kingdom.