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    -Brief Business Travel Insights

    12 Jun 2023
    Article

    Chauffeur duties while waiting

    Chauffeurs provide personal, luxury transportation services. They pride themselves in offering a very high level of service, and this includes always being punctual. If your chauffeur drops you off at an appointment, meeting, or restaurant, they usually stay nearby to ensure they’re ready to pick you up promptly when you finish, no matter how long this may take. As a result, chauffeurs tend to do a lot of waiting around in the car. If you’ve used a chauffeur service before, you may have wondered, “What do chauffeurs do while waiting?”

    Whilst chauffeurs do occasionally have time to read the newspaper or browse the internet at their leisure, they primarily use this time to complete important tasks. These responsibilities help them maintain a high standard of service; let’s explore what they are.

    ** Route planning ** – Time spent waiting for passengers is useful for planning the routes for upcoming journeys. Chauffeurs use their local knowledge and current traffic reports to plan the most time-efficient routes. If delays are expected, they may use this time to adjust the route to ensure a smooth journey.

    ** Client service and communication ** – Chauffeurs may use waiting time to catch up on emails and phone calls from clients or the company they work for. They will usually have a conversation with the client to discuss journey details, like pickup location and time, and to find out any special requirements. Because chauffeurs provide a premium transportation service, they work hard to go above and beyond, tailoring each journey to the client’s precise needs and preferences.

    ** Vehicle maintenance ** – A chauffeur-driven car is a premium mode of transport. Passengers expect a relaxing, first-class experience when being driven by a chauffeur. This means chauffeur vehicles must always be maintained to a high standard. Customers will expect the car to be spotless both inside and out. Between journeys, the chauffeur will check the cleanliness of the vehicle, removing any rubbish and cleaning the interior if required.

    ** Client errands ** – Chauffeurs provide completely bespoke services that occasionally go beyond driving. Sometimes, a client may request that the chauffeur run an errand for them. This could be anything from picking up a loaf of bread to posting a letter or delivering important documents. If there is time, chauffeurs may use the time between drop-offs and pickups to run any errands required.

    ** Personal tasks ** – If there’s any time left after the chauffeur has completed all necessary maintenance, admin, and communication jobs, they may use the remaining time to complete any personal tasks. This could include booking appointments, responding to emails, or returning phone calls.

    Most importantly, chauffeurs must ensure they are always on-call and alert when waiting, ready to respond to their client’s needs at a moment’s notice.

    -Brief Business Travel Insights

    25 May 2023
    Article

    Chauffeur etiquette and why does it matter

    Part of the appeal of chauffeur-driven transport is its professional and luxurious image. It’s the chauffeur’s responsibility to uphold this image of refined sophistication. Aside from ensuring that their vehicle is spotless, chauffeurs must also master the art of chauffeur etiquette.

    Chauffeur etiquette goes beyond opening and closing the car door for clients. Chauffeurs must adopt a respectful, polite, formal, and sophisticated demeanour.

    In this article, we’ll explore what chauffeur etiquette means and why it is such an important aspect of a chauffeur’s role.

    What is meant by chauffeur etiquette?

    Etiquette is defined as “the customary code of polite behaviour in society or among members of a particular profession or group.”

    Chauffeurs have always been known for adhering to strict etiquette. Chauffeur etiquette has been strictly policed since the book “Chauffeur’s Blue Book” became widely used in 1906.

    The Chauffeur’s Blue Book was a chauffeur etiquette handbook, which is still quoted to this day. The three most oft-quoted rules from the book are:

    “Your master’s fun is your work – Don’t forget that although the car is for your employer’s hobby or sport, it is your business, and you are there to make sure he gets the proper enjoyment from it.”

    “You may recognise another chauffeur on a passing car and consider it proper to wave your hand and greet at him. This is exceedingly wrong; for a silent nod is all that is permissible.”

    “Maintain an attitude of reserve about the car – or mystery if you like – with discreet silence on your part instead of blustering talk.”

    While chauffeur etiquette is often associated with the way a chauffeur speaks and behaves, there are more aspects to it than this. Some important aspects of chauffeur etiquette include:

    • Professional appearance
    • Discretion and privacy
    • Punctuality
    • Smooth driving
    • Vehicle maintenance
    • Adaptability
    • Communication skills
    • Cultural awareness

    All of these aspects of chauffeur etiquette help create the premium travel experience expected when being chauffeur-driven.

    Why is good chauffeur etiquette important?

    Upholding excellent chauffeur etiquette helps differentiate the services that chauffeurs offer from those offered by other private drivers, including taxis and Uber drivers.

    Maintaining high levels of etiquette helps to make the client’s journey more comfortable and enjoyable, improves client satisfaction, helps to win repeat business, and establishes long-term client relationships.

    What are the qualities of a good chauffeur?

    The best chauffeurs possess a range of skills and qualities that help them provide exceptional service and forge successful careers in the industry.

    Qualities of a good chauffeur include being personable, respectful, discreet, relaxed, polite and courteous. Experienced and successful chauffeurs learn to read their passenger’s mood and respond accordingly, knowing when to speak and when to stay quiet. The best chauffeurs have a professional, polished appearance and attire but remain subtly and unobtrusively in the background.

    -Brief Business Travel Insights

    11 May 2023
    Article

    Five essential qualities of a great chauffeur

    When you think of a chauffeur, what comes to mind? For most people, they envisage a particular type of person. Someone dressed very smartly, with a professional demeanour. Chauffeurs have a refined and sophisticated image, one of luxury.

    Not anyone can become a successful chauffeur; it takes a certain type of individual with a specific set of qualities.

    In this article, we will explore what makes a good chauffeur, revealing five essential qualities of a good chauffeur.

    What makes a good chauffeur?

    Chauffeurs are expected to look and act in a certain way. Chauffeur etiquette has been around for many years and has withstood the test of time. If people pay good money for a premium private driver service, they have high expectations. They expect doors to be opened for them, their bags to be taken care of, and to be treated with the highest level of professionalism and respect.

    While training to be a chauffeur or learning from experience is possible, certain personal qualities make some people more suited to the role than others.

    Let’s find out the top five qualities of a good chauffeur.

    1. Discrete – Many chauffeurs regularly transport high-profile clients and VIPs. They may be privy to highly sensitive or private conversations during the journey, so they must maintain their clients’ confidentiality and privacy.
    2. Hospitable – A good chauffeur should make an effort to ensure clients feel welcome and at ease in their presence. They should be attentive to their client’s needs to ensure an enjoyable experience.
    3. Punctual – Many clients use chauffeur services when they need to travel to important meetings or events and need to have confidence that transport will run smoothly on the day. This means punctuality is a non-negotiable trait in this line of work.
    4. Groomed appearance – Clients often use chauffeur services when they need to arrive in style and make a good impression, so appearance is key. Chauffeurs should be well-groomed, meticulously presented, and have a professional manner at all times.
    5. Effective communicator – To provide the high standard of customer service expected from a chauffeur-driven journey, chauffeurs must possess excellent communication skills. They must be able to listen attentively and communicate clearly to ensure that the client’s needs are understood and met. They should also be able to engage in polite conversation, read the mood, and know when to speak and when it’s more appropriate to stay quiet. These are the qualities that distinguish a luxury chauffeur from a good driver. Individuals who embody all of the qualities listed above are a good fit for a career in chauffeuring and find it easy to provide the high level of professionalism and service expected from a premium driver service.

    -Brief Business Travel Insights

    25 Apr 2023
    Article

    10 Things to consider when hiring a chauffeur

    When you hire a chauffeur, you expect to receive a high level of service, making it important to compare different services before booking.

    There’s plenty to consider when looking for a chauffeur service, so having a checklist in front of you can be helpful to ensure you cover all bases.

    In this article, we’ll explore ten key factors to consider when choosing a chauffeur service, helping you to make an informed decision and select the service that best meets your needs.

    Ten important factors to consider when looking for a chauffeur driver

    1. Licencing and certification – When looking for a chauffeur driver, it’s important to check out their credentials and make sure that they possess the necessary licencing and certification. This guarantees legal compliance and offers you peace of mind that they are professional and competent in their role.

    2. Experience and track record – A chauffeur’s level of experience and track record are vital indicators of their skill and reliability.

    3. Background check and references – Companies that conduct thorough chauffeur background checks demonstrate their commitment to ensuring their chauffeurs are professional and trustworthy.

    4. Knowledge of local routes and traffic laws – A good chauffeur should have extensive local knowledge to allow them to navigate the roads efficiently and provide a punctual service.

    5. Appearance and professionalism – The qualities of a good chauffeur extend beyond driving skills. A good chauffeur should also be well-presented, polite, and courteous, reflecting their commitment to excellence and projecting a professional image.

    6. Communication skills – Chauffeurs require excellent listening and communication skills to ensure the client’s needs are understood and met.

    7. Safety measures and emergency preparedness – Chauffeurs should always prioritise passenger safety and be prepared for emergencies. Check whether chauffeurs are trained in safety protocols and emergency response. If you require high-security transportation, it should be provided by specially trained chauffeurs.

    8. Vehicle maintenance and cleanliness – Most chauffeur services offer various modern vehicles to meet different passenger needs. All vehicles should be meticulously maintained both inside and out to ensure a comfortable and stylish ride.

    9. Flexibility and adaptability – A chauffeur service should be flexible and adaptable to your schedule and needs. If you have particularly complex requirements, always check that the service can accommodate them.

    10. Cost and service agreement – When you select chauffeur services, carefully consider the cost and details of the service agreement, ensuring that it aligns with your budget and specific requirements.

    Now you know how to select chauffeur services of a high standard. Next, you’ll need to know how to hire a chauffeur. The booking process varies from one chauffeur service to the next. Most companies require you to contact them in advance, either online or by phone, to book your journey.

    Driven Worldwide’s chauffeur services are available in over 1,500 locations worldwide. You can book a journey online or using our client app.

    -Brief Business Travel Insights

    18 Mar 2023
    Article

    Benefits of using chauffeur services for business travel

    When travelling for business, making the right impression is more important than ever. First impressions are especially important in business, and you only get one chance to make a good one!

    Whether travelling to meet a client or attend a conference, you’re representing your business in the real world, so it’s important to do everything you can to help things run smoothly.

    One way to do this is to book a business chauffeur service to handle your journey. When you trust transportation to the professionals, that’s one less thing on your plate to worry about.

    Let’s learn more about business chauffeurs and the benefits of choosing a corporate chauffeur service for business travel.

    What is a business chauffeur service?

    A business chauffeur specialises in providing efficient, luxury business travel for executives and professionals.

    They offer all the same benefits as a regular chauffeur but are experienced in business travel and may offer a range of specialist corporate chauffeur services.

    Some of the specialist services you can expect from a business chauffeur include:

    • Roadshows
    • Airport transfers
    • Conferences and events
    • High security
    • Managed journeys for complex itineraries

    Let’s discover why a corporate chauffeur is the only way to travel for business travel.

    Benefits of using a business chauffeur

    Punctuality – Punctuality should always be a priority when travelling for business. If you’re meeting a client or attending a conference, it looks unprofessional if you arrive late. Business chauffeurs have extensive knowledge of the local areas they work in, including traffic patterns, the fastest routes, and even shortcuts, ensuring you always arrive promptly.

    Professionalism – A big difference between chauffeurs and your average driver is that chauffeurs are trained in chauffeur etiquette. This training includes respecting your privacy and confidentiality, knowing when to engage in conversation and when silence is preferred, and providing courteous services like opening the car doors and handling luggage. This level of professionalism not only makes your journey more relaxing but also ensures you make the right impression upon arrival.

    Customer service – Business chauffeurs are known for their high level of flexibility and willingness to go above and beyond and offer personalised services to meet your needs.

    Comfort – When your journey is in the hands of a professional, you can sit back, relax, and enjoy the ride. Business chauffeur cars are always new, modern, and stylish, providing a comfortable environment where you can unwind and ensuring you arrive at your destination feeling calm and unruffled.

    Convenience – Business chauffeurs strive to make your journey as hassle-free as possible. They can even manage complex itineraries and projects if required, relieving you of the stress of planning and coordination.

    Driven Worldwide corporate chauffeur services

    Driven Worldwide offers seamless, professional, and luxurious business chauffeur services in over 1500 locations worldwide.

    Contact our team today to get a quote on a journey or book a car.