What are the lessons of the ‘last mile’?

When it comes to logistics, the last mile is critical. In a world where consumers expect to have so many of their shopping needs met through ecommerce, getting the goods to them directly has taken on a whole new significance.

The last mile is that final step, when those goods arrive on your doorstep. It is the absolute distillation of the customer experience.

However, it can be a huge challenge to supply chains, especially in an online retail sector where the competition is very fierce.

Reputations are built, and sometimes buried, by the last mile.

The kind of importance the last mile has also applies to executive business travel. It is about where the customer feels the edge of their experience most keenly, whether this is good or bad.

For all the air miles travelled and distances covered, the moment a business traveller steps into a car for the crucial parts of a journey by road, which bookend their experience, is the moment which will make the biggest difference to their journey.

Managing Global Travel Demands

Today’s global executive may find they are rarely spending a week in one place. The demands of international commerce are such that they can be spending many months of the year in the air, on the road.

What many business travellers recognise is the value of having help organising the various aspects of their travel.

Personal levels of service and attention to detail have become the norm, and therefore, meeting these expectations is vital when organising executive travel.

Having a PA on hand may not be enough, however, because the complexities of international travel, combined with shifting business schedules, are often a task in themselves.

Who takes care of the details, especially when it comes to getting executive business travellers to and from transport hubs, hotels, meetings and other important destinations that are part of their itineraries?

Excellence on the Road

Driven Worldwide is the equivalent of a totally focused business concierge service on wheels.

We combine painstaking levels of personal attention to detail with bespoke advanced technology to ensure executive travellers have a safe, reliable chauffeur service that ensures they will always get to where they need to be without any hassle.

With the pick of top chauffeurs who have excellent local knowledge, and a fleet of superior vehicles, we ensure that the journey on the road more than matches any other part of the journey, and in fact, raises the entire executive travel experience.

The last mile matters for busy executive travellers. We make it work for them. Call us on +44 (0)20 3848 5100, or use our online contact form to help with you executive travel needs.