BUSINESS CLASS COMFORT AND CONSISTENCY

Quality service for passengers and bookers starts with attention to detail.

Rigorous driver quality management

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Driver qualifications

All drivers and Chauffeurs are recruited with relevant experience and are put through a rigorous series of tests before driving our clients. On-going training is given.

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Driver documentation

Monitoring of our drivers’ documentation, licences, security checks and references are maintained in our proprietary system which flags any lapses.

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Affiliate management

Affiliates around the world are required to meet strict service level agreements. Our global operations team visit them regularly to monitor vehicle quality and review SLAs.

Our steps to a consistent Business Class experience

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Checklist at time of booking the project

At time of booking we check…

  • 1. Estimated travel times between locations
  • 2. Addresses and best drop off and pick up points
  • 3. Flight or train details
  • 4. Number of passengers and luggage
  • 5. Events at destination that might impact the job

Pre-service checklist with Chauffeur

Before dispatch we check…

  • 1. The latest version of the itinerary
  • 2. Liaise with chauffeurs on delays or changes
  • 3. Manage last minute adjustments
  • 4. Implement necessary contingency plans
  • 5. Ensure a seamless and productive business trip
 

Peace of mind while your job is happening

During service of a roadshow, an event or any project that is more than a straightforward transfer, project managers will stay in close contact with you and the chauffeur. They will…

  • Monitor the local destination
  • Liaise with chauffeurs on delays or changes
  • Manage last minute adjustments
  • Oversee detours to collect documentation or luggage
  • Transfer test drives are routine for drivers providing the business class services
  • Ensure a seamless and productive business trip
 

Award winning services

Award winning services

Driven Worldwide is very proud to have received the Professional Driver award for quality services for three years running. This is validation of the service our staff, drivers and chauffeurs give all over the globe.

 

Customer satisfaction

We ask our passengers, bookers and clients for feedback and are proud to know that 98.7% would recommend our service to a colleague.